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I want a refund
Dereknalox123
Posts: 1 Newbie
in Support
hi, i wanna talk about what my son was doing, he buy a lot of gold in the game, he's only 5 years old so he can't do that, spending just 211,07 dolars from the card and i want a refund of that, the email used in the play store is claudiamerayo2220@gmail.com, contact me as soon as possible please. (My mail sebastianmerayo@yahoo.com.ar)
Answers
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Hi!
I suggest you get directly in contact with their support from this address: https://care.king.com/contact?locale=en
Please also see this thread: https://care.king.com/en/candy-crush-soda-saga/gold-bar-pack-purchased-by-a-3-year-old-in-error-i-need-a-refund
Another option is to activate PIN and password for purchases so it doesn't happen again.
On Android devices you can set up user profiles with limited access - this will also prevent any purchases.
