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connection to facebook

sabrina89
sabrina89 Posts: 2

Level 1
in Support

I arrived at level 684 of Candy Crusch Saga , but my mobile app does not allow me to connect with facebook , I uninstalled and reinstalled the game but it still does not connect, and are distributed from the first level , how can I update my progress ?

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi there! Welcome to King Care! I am sorry that you are experiencing a problem connecting your game to Facebook. 

    Please could you try these steps and let me know how you get on. :-) 

    a. Go to Settings > system > advertising id. Now make sure the Advertising ID switch is set to "Off."

    b. Please close all apps and restart the device by pressing and holding the Power button until you see the "Slide down to power off" option. Then flick down. After it's off press the Power button to turn the phone back on.

    c. Please check for any updates for your device and apps: On Start, tap Marketplace or Store. If updates are available, tap Updates, and then tap Update all.

    d. Clear the cache frequently by entering the Settings menu in Internet Explorer and choosing the delete history option

    Have a sweet day! 

  • sabrina89
    sabrina89 Posts: 2

    Level 1

    does not work :-(

  • GauravVashishtha
    GauravVashishtha Posts: 1

    Level 1

    does not work :-(

    yes u are right. not working

Hey! Would you like to give us your opinion?

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