I need resolution to this or will decline my credit card charge.

TPounds

I purchased gold bars so I could buy lollipops and the game locked up.  I would have gotten through the level.  As you can see from the screen shot, I had 1 move left.  I had 1 jelly to eliminate.  I purchased it so I could finish the level and get to the treasure chest, which was to expire in 6 hours. So, I didn't get the level completed or the treasure chest. I will decline my credit card charge if you do not resolve this.

Baz_James

We can't see anything from the screenshot unless you actually post it!

TPounds

We can't see anything from the screenshot unless you actually post it!

I do believe I had a screenshot on both of the posts I had out there about this, but things just mysteriously disappear with Candy Crush, don't they?