My Candy Crush is messed up

Bex-2

my accounts game is messed up. I logged on the one day and I had escalated a ridiculous amount of levels and then if I scroll through the map, some levels are greeted out and some are playable. I want to reset my game and start over because if I click on any of the levels now they do not work. 

MarkHawk

Hi Bex,

I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Bramm

My Candy crush went from 546 back to 70, I don't know what the problem is 

firebombmarkus

Hi @Bramm and welcome to our adorable Community 😊 Please follow the instructions on the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

_Elsa_

Hi @Bramm, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.