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Profile recovery

Daniela_Zanotti
Daniela_Zanotti Posts: 1

Level 1
in Support

Hi, my mother plays in the kingdom mode with the name of missbluette , no facebook or email . PC is broken and no longer able to recover the level , over 1300 , and ' possible to retrieve the profile and advances ? thank you

Daniela Zanotti

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Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Daniela,

    If your mother plays Candy Crush Saga directly on King.com then all progress, highscores and gold bars are stored online.

    If she plays from a mobile device and is connected to Kingdom (I assume she did as she has a username) then it is also possible to retrieve the progress.

    I suggest you go to King.com and use the login function top right corner of the screen. From here you can login and most likely you'll find all played levels available.

    Kind regards,

    - Mark, Team King Care

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