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New phone lost all progress
Alex_Hearn
Posts: 1
Level 1
in Support
I just got a new phone and loaded the latest back up, but my levels have reverted back to 1 
I never synched with Facebook and doesn't look like I registered my email either. I have also tried to go back to the old device but that also goes back to level 1.
I was on around level 780 so do not want to play them all again, please help!!!
Thanks
Answers
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Hi Alex- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
Have a lovely day :-)
