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How to report a bug?

Srini_Vasan

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

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Jelly_Jenny

Hi everyone! As the Community is growing and expanding I believe this thread which was created in 2016 is becoming less manageable.

I will close this thread to ensure your issue will be more likely answered. Like Elsa said, I recommend checking newer threads that match your issue or creating a new thread.

Apologies for any inconvenience caused and many thanks for your cooperation

Creative_Elsa

@ewebrat and @istanbul34, your messages are getting lost here. Please start a brand new message in the support community. It will definitely be addressed much faster with a new message.

https://community.king.com/en/candy-crush-saga/categories/support

istanbul34

During the level 4654, one cherry suddenly disappears, or perhaps never existed ??? where is it? Spending a few boosters, realizing this is not good...

Image: https://us.v-cdn.net/6030983/uploads/editor/86/ase2p7534qxa.jpg

ewebrat

Level 1721 on original game will not let me pass. No matter how many wrapped candy and colour bomb combos I make it does not register them. How do I get past?

Creative_Elsa

Hi @candybite I got word that level does not have a glitch but it's a very tricky level. I was told that you have to focus only the locks in the right bottom corner and the candy swirl below it.

Creative_Elsa

Hi @candybite you are right! I just played the level and same thing on my game. I did a print screen to show you but it's not allowing me to upload it. I'll see if I can contact someone who can check it out.

candybite

There is a glitch/bug

on level 4593. All the keys have destroyed but LC still locked and unable to complete. Fix it pls.

Crimson_Dawn

Hello, @ani1991! You might want to open a new thread in the problem section because this is an old thread and not many people check it.

ani1991

Hello,

I wanted to report a problem I am having while playing and this seems to be a right platform.

So, there are some levels on which I buy boosters at the last point when I know I won’t be able to pass the level myself and only few or just one move is left.

I purchase the booster and a bag pops up saying I successfully bought it and how many gold I have, and it freezes there. It never goes back to the game where I can use the booster and pass the level. It freezes until I reopen the app. As a result, I loose a game which I would have won had I used the purchased booster. And I loose money as well because I was not able to use the booster for the reason I bought it.

Today is the 4th time it happened to me in the last 2 weeks or so.

The team has to work on this because it is not fair to make me spend money on boosters and don’t let me use them.

Creative_Elsa

Hi @hockeypro, thanks for posting here in the community but you might get a quicker response if you start your own message in the Candy Crush Soda Saga community: https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

hockeypro

Hello, candy crush soda freezes at the map screen on level 1568 ever since I upgraded my Samsung s8 to android 9. Please help.

Creative_Elsa

Hi @zannite only English is spoken in the community so I am not able to respond to your issue.

zannite

Jau trešdien nav iespējams normāli spēlēt konfektes. Var nospēlēt 1 reizi vai 3-4 minūtes un tad izmet ārā. Esmu 4258 par un problēma spēlējot datorā,

Image: https://us.v-cdn.net/6030983/uploads/editor/um/9wf4d9ghckmb.jpg

Creative_Elsa

zannite said:

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

Hi @zannite, thank you for posting here. The best solution would for you to report it as a brand new message and either attach print screens or a video showing what's going on. Make sure to mention the level and where you were playing it - mobile or computer?

ccreamer

I’ve got the level 4208 infinite loop shown by kenoben too. Just when I was going to finish the level 😒.

zannite

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

kenoben

Infinite loop on Level 4208
https://youtu.be/-uu8RODBh-E

SammyG

Every time I reach a level, the Build-a-Bot screen appears, and I can't close it to move on. I have to reboot Candy Crush Saga every time. Is anyone else finding this problem? After spending a fair amount on this game over the last year or more, I'd really like reassurance from a REAL technician that someone was looking into it. I don't mind having to reinstall the game, but I'll lose my progress that has built up over many months of blissfully squandered hours with Candy Crush ! Thanks for reading this.

elricho

I found an unlimited lives bug. Any bounty from the dev?

ila1

Level 1877. This bug has been going on for 3 years. https://candycrushsagaallhelp.blogspot.com/2016/07/candy-crush-saga-level-1877.html

Please read the thread. I can have a 100% clear shot to the chocolate and it the striped does not remove it. BUT sometimes it does. If there is something in front of the striped ... it will usually work then. Something is not right with this.