Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

How to report a bug?

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Accepted answers

All comments

Jelly_Jenny

Hi everyone! As the Community is growing and expanding I believe this thread which was created in 2016 is becoming less manageable.

I will close this thread to ensure your issue will be more likely answered. Like Elsa said, I recommend checking newer threads that match your issue or creating a new thread.

Apologies for any inconvenience caused and many thanks for your cooperation

Creative_Elsa

@ewebrat and @istanbul34, your messages are getting lost here. Please start a brand new message in the support community. It will definitely be addressed much faster with a new message.

https://community.king.com/en/candy-crush-saga/categories/support

istanbul34

During the level 4654, one cherry suddenly disappears, or perhaps never existed ??? where is it? Spending a few boosters, realizing this is not good...

Image: https://us.v-cdn.net/6030983/uploads/editor/86/ase2p7534qxa.jpg

ewebrat

Level 1721 on original game will not let me pass. No matter how many wrapped candy and colour bomb combos I make it does not register them. How do I get past?

Creative_Elsa

Hi @candybite I got word that level does not have a glitch but it's a very tricky level. I was told that you have to focus only the locks in the right bottom corner and the candy swirl below it.

Creative_Elsa

Hi @candybite you are right! I just played the level and same thing on my game. I did a print screen to show you but it's not allowing me to upload it. I'll see if I can contact someone who can check it out.

candybite

There is a glitch/bug

on level 4593. All the keys have destroyed but LC still locked and unable to complete. Fix it pls.

Crimson_Dawn

Hello, @ani1991! You might want to open a new thread in the problem section because this is an old thread and not many people check it.

ani1991

Hello,

I wanted to report a problem I am having while playing and this seems to be a right platform.

So, there are some levels on which I buy boosters at the last point when I know I won’t be able to pass the level myself and only few or just one move is left.

I purchase the booster and a bag pops up saying I successfully bought it and how many gold I have, and it freezes there. It never goes back to the game where I can use the booster and pass the level. It freezes until I reopen the app. As a result, I loose a game which I would have won had I used the purchased booster. And I loose money as well because I was not able to use the booster for the reason I bought it.

Today is the 4th time it happened to me in the last 2 weeks or so.

The team has to work on this because it is not fair to make me spend money on boosters and don’t let me use them.

Creative_Elsa

Hi @hockeypro, thanks for posting here in the community but you might get a quicker response if you start your own message in the Candy Crush Soda Saga community: https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

hockeypro

Hello, candy crush soda freezes at the map screen on level 1568 ever since I upgraded my Samsung s8 to android 9. Please help.

Creative_Elsa

Hi @zannite only English is spoken in the community so I am not able to respond to your issue.

zannite

Jau trešdien nav iespējams normāli spēlēt konfektes. Var nospēlēt 1 reizi vai 3-4 minūtes un tad izmet ārā. Esmu 4258 par un problēma spēlējot datorā,

Image: https://us.v-cdn.net/6030983/uploads/editor/um/9wf4d9ghckmb.jpg

Creative_Elsa

zannite said:

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

Hi @zannite, thank you for posting here. The best solution would for you to report it as a brand new message and either attach print screens or a video showing what's going on. Make sure to mention the level and where you were playing it - mobile or computer?

ccreamer

I’ve got the level 4208 infinite loop shown by kenoben too. Just when I was going to finish the level 😒.

zannite

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

kenoben

Infinite loop on Level 4208
https://youtu.be/-uu8RODBh-E

SammyG

Every time I reach a level, the Build-a-Bot screen appears, and I can't close it to move on. I have to reboot Candy Crush Saga every time. Is anyone else finding this problem? After spending a fair amount on this game over the last year or more, I'd really like reassurance from a REAL technician that someone was looking into it. I don't mind having to reinstall the game, but I'll lose my progress that has built up over many months of blissfully squandered hours with Candy Crush ! Thanks for reading this.

elricho

I found an unlimited lives bug. Any bounty from the dev?

ila1

Level 1877. This bug has been going on for 3 years. https://candycrushsagaallhelp.blogspot.com/2016/07/candy-crush-saga-level-1877.html

Please read the thread. I can have a 100% clear shot to the chocolate and it the striped does not remove it. BUT sometimes it does. If there is something in front of the striped ... it will usually work then. Something is not right with this.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

MarkHawk

Hi Srini,

Thank you for taking the time to highlight an issue in Candy Crush Saga.

Kindly post here what the issue is about and if necessary include a screenshot. I will then forward your submission to our Game Team.

Kind regards,

- Mark, Team King Care

Teresa_Long

Level 2693 endless looping after completing. When will this be fixed?

kmt00

I have completed level 4035 and it shows that I haven’t finished it. What is the problem?

wlb

This same thing has happened to me twice on this level 4035.
User wlb

slb

I have just had same thing happen with 4035. Is this bug going to be fixed?

fiore

I have finished the level, but not pass

abatea

Hi! I would like to report a bug in the level #559. The 4 fruits never appear.

Creative_Elsa

Hi @abatea,

Our Community Manager @Cezdiamond just notified me that level 559 has been fixed. Here are her exact words:

“Hey Everyone! This should be fixed now, once you collect the first two cherries you will then see the rest :-) “

I’d like you to please try troubleshooting now. First please clear out the history on your game. Then please follow any of the links below to do some troubleshooting. Even though it’s been updated on their end, you still have to troubleshoot with the browsers and/or devices to clear out the old so that you can bring in the new. Also Please make sure that you have the latest version of the game.

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Microsoft Lumia 950

https://www.windowslatest.com/2017/08/07/fix-lumia-950-random-reboots/

Kindle Fire

https://www.amazon.com/gp/help/customer/display.html?nodeId=201734230

Windows 10

https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest

Windows Mobile Device

https://community.king.com/en/blog/discussion/247353/is-your-game-crashing-on-a-windows-mobile-device

alebaek

Level 4134 task completed but level not finished .... bugfix issue

Creative_Elsa

Hi @alebaek, you might get a faster answer if you start a brand new message because it might get lost here. Would you mind posting a new support message and giving a bit more details like what did you need to clear it and also did you get a message saying that the level wasn't completed?

Baldgs

Bug - endless looping in level 4314
happening in columns 1-3
2 photos included but I also have a 1 minute video of it.

Thank you
baldgs

Image: https://us.v-cdn.net/6030983/uploads/editor/89/t3tiv3jllalf.jpeg

ila1

elricho

I found an unlimited lives bug. Any bounty from the dev?

SammyG

kenoben

Infinite loop on Level 4208
https://youtu.be/-uu8RODBh-E

zannite

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

ccreamer

I’ve got the level 4208 infinite loop shown by kenoben too. Just when I was going to finish the level 😒.

Creative_Elsa

zannite said:

Srini_Vasan said:

I have found a small bug in the game. Where do i post its details? i have already sent an email.. but dint get much of a response

Labdien, Neveras vaļā spēle. Kāds tam iemesls ?

zannite

Jau trešdien nav iespējams normāli spēlēt konfektes. Var nospēlēt 1 reizi vai 3-4 minūtes un tad izmet ārā. Esmu 4258 par un problēma spēlējot datorā,

Creative_Elsa

Hi @zannite only English is spoken in the community so I am not able to respond to your issue.

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…