Not receiving gold bars

Cassi_Lee

2 occasions now I have bought gold bars and its delays then pops up and says purchase already made but then I do not get my gold bars 

Describe your question in more detail here (at least 80 characters please)

Cezdiamond

Hi Cassi- Welcome to King Care. I am really sorry that you have been experiencing a problem making purchases. Let's try and get things running smoothly again. 

Here are a few steps which fix the vast majority of issues:   

Open the game on your Apple Device.

Try to make a purchase.

If you receive the error message then please close the pop-up screen.

Select the Menu option in the bottom left hand corner and sign out of Facebook.

Double click your home button and swipe all the open apps off the screen.Now turn your device off and leave it for two minutes in order to clear the cache.

Finally, please reconnect to Facebook and then try to make a purchase again. 

 If these steps don't work could you kindly come back to me with the following information:

 Game app version: Go to App Store > Updates > find the game > Here you will see the app version

The make, model and operating system of your device: Go to Settings > General > About > Make a note of the "model"and the "version"

Let me know how you get on! Have a sweet Sunday. :-)