Getting back my level

Amy_Davis

Got a new phone all my apps have came back via iCloud my candy crush has connected to fb but taken me back to level 1 and I was on level 1187. How can I fix this and get back to the level I was on.

MarkHawk

Hi Amy,

I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care