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Level 982

Diego_Esteban
Diego_Esteban Posts: 1

Level 1
in Support

Hi team,

I am writing to you with regards to an issue I face

Last week, I try to login on Facebook to save my progressuin

when I did that, the game reset and I lost all my level and items

is there a way to retrieve my game's information

thank you in advance

Diego

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Diego,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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