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lost progress after app crash

Johannes_Seidl
Johannes_Seidl Posts: 1

Level 1
in Support

Hi,Candy Crush Saga app crashed with a black screen and since then I lost my complete progress. Resetting the app and a new install did not help to synchronize my progress via facebook or my king account.how can I get it back?

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Johannes,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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