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Lost progress
Patrícia_Silva_2
Posts: 1
Level 1
in Support
Hi. I was at level 1082 on candy crush saga. Then i bought a new phone and connected to Facebook to try to transfer My progress. However, instead of having My progress synced to Facebook , it went back to level 36. I already removed the game from Facebook , but yet i cant get the phone back to the level i was. Please help.
Answers
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Hi Patrícia,
I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
