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Crashes constantly

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Nolleez
Nolleez Posts: 6 Level 2

It started about 3 months ago with it crushing once or twice a day, but now it's every time I play. I've restarted my device, deleted and reinstalled the game (lost all my boosters every time) I've also deleted & reinstalled Facebook. Both the game and iOS are up to date. I have plenty of space and no other apps are open. What's going on?

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  • Wunderbaum
    Wunderbaum Posts: 4,398 Level 5
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    Hi Nolleez!

    Which iPhone and OS version do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

    It can also be that you have other apps running that interferes with the game. Try a simple reboot right before playing Candy Crush to see if it solves the issue.

    Please let me know a bit more and I'll try to help you.

    Cheers :-)

  • Nolleez
    Nolleez Posts: 6 Level 2
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    Hi ComboI'm using an iPod 5 withiOS 9.3.2 As I said, no other apps are running (I close everything before playing for that exact reason). I've already tried playing directly after reboot and it still happens. I'm currently on level 1538; which is insanely difficult to begin with; and it crashes mid game. So frustrating!

  • Nolleez
    Nolleez Posts: 6 Level 2
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    Hi ComboI'm using an iPod 5 withiOS 9.3.2 As I said, no other apps are running (I close everything before playing for that exact reason). I've already tried playing directly after reboot and it still happens. I'm currently on level 1538; which is insanely difficult to begin with; and it crashes mid game. So frustrating!

    Still crashing. I've learned that if I move the frog, it crashes instantly, so I have to play without it. I've tried every 'fix' I've read about. Nothing stops it from crashing. I've even tried turning off wifi but it still happens.

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