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does anyone know why I jumped off the bike no. 560 to 1,789 bikes and can not be undone?
Daniel_Schrötter
Posts: 6
Level 1
in Support
does anyone know why I jumped off the bike no. 560 to 1,789 bikes and can not be undone? in round no. 1789 was my friend, is currently at around 1822 I'm still in 1789 and I would like to return to the wheel no. 560. Please you advise how to do it ???
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Best Answer
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Hi Daniel,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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Answers
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Hi Daniel,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
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nevím na jakou ikonu mám kliknout, děkuji za odpověď a za radu....daniel
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Mark Hawk,
I do not know what I have to click an icon, it is possible to communicate via email: dan.martes@seznam.cz? thank daniel
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Hello, Mark hawk. I need help. My ID Candy Crush Saga is: 110199119367181. Iveta Žantová. I jumped to the level 1596. I would like to return to level 780. I was last here. it is possible to please? Thank you for your help. iveta
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Hi Iveta,
I have manually restored your progress to level 780 in Candy Crush Saga.
Please notice that your progress is still stored on your mobile device. It is therefore important that you do not start the game on your mobile device. Instead I will have to ask you to un-install the game, reboot your mobile device, then re-install it. By doing so you will have the game reset. Now you can start the game and connect it to Facebook in order to sync to correct level.
Please also notice that any stored boosters and lives will get lost in the process.
Kind regards,
- Mark, Team King Care
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Unfortunately, I am still in a round no. 1596 at level 780 got the same score as my friend Daniel Schrotter. his id: 100001350573832. thank you for your advice. iveta
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Hello, Mark hawk, I uninstalled the game several times. re-installed. Unfortunately, I am still in the round of 1596. I do not know what to do next. iveta
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