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I cant log on my acconut
Henriette_Christ
Posts: 1
Level 1
in Support
Hello
My daugthers account is log on my mobile and I can't log my on account on my mobile. It's on my candy chrush and candy crush soda game. And I have try do log on and of on Facebook and delete and install the games again, but it stil doesn't work. What do I do?
Best regards
Henriette Christiansen
Answers
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It's because the app is designed to save the highest level, so if you log in with an account with a lower level, it will automatically overwrite the existing game.
These are the official steps to take apparently. I saw these steps in another thread:
-log out of Facebook in the Candy Crush app
-log out of the Facebook app
-Turn off your device for 10 minutes to clear the cache memory.
-Turn it on and Log into Facebook under the required account
-Open Candy Crush and connect to Facebook.
