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I got a different ID, so my game is on a wrong phase.
Drica_Bonhan
Posts: 1
Level 1
in Support
Maybe because I entered at Candy Crush with my father´s Facebbok account. It happended in my smartphone, Android. How can I restablish my own correct level?
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Best Answer
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Hi Drica- Welcome to King Care! I can understand your disappointment, let's get you and your father back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
Have a lovely week! :-)
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Answers
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Hi Drica- Welcome to King Care! I can understand your disappointment, let's get you and your father back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
Have a lovely week! :-)
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I've got the same problem . My son's account is on my iPad and i want to change that.
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Hi Sylvia- Please could you try these steps for me?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache -Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on :-)
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