Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I cannot update candy crush saga on windows phone 8.1. Download stops at about half of progress bar. Last levels on my phone are about 1600.
Maybe I should reinstall? Is it possible to reinstall without loosing all the powerups?
Sign in or register to leave a comment and join the conversation.
Hi Justas!
You will loose all your boosters and lives if you un-install the game!
Instead I suggest you try this method:
1) Cancel the update - tap and hold on the app on the downloads list until you see the pop-out option to cancel the download or update.
2) Go to the Store settings. Tap on "Check for updates".
3) Go back to the Downloads list.
4) If more than one app appears, cancel everything else leaving just the Candy Crush Saga app.
5) Once that app is updated, repeat the process for all the other apps (Store settings, check for updates).
Please also make sure that your phone has a stable internet connection while updating.
Cheers :-)