1645

Jaimee_DeVous

THIS IS NOT A DUPLICATE. STOP MARKING IT AS ONE. You said the frog crashing problem was solved after the 1218 question was asked, but it was NOT. The update did NOT fix the problem. SEVERAL people are still having the problem of the game crashing after moving the frog, yet you are marking it as a duplicate. It's not. It's a new issue, because your last "fix" did NOT fix it!

Cezdiamond

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?

- Which model of device are you playing on? 

- Which OS version is installed on your iOS device?

- Which version of Candy Crush Saga do you currently have installed?

Thanks so much! 

Jaimee_DeVous

-iPhone 6 version 9.3.2

-Candy Crush version 1.79.0

Cezdiamond

Hi Jaimee- This due to be fixed in the release 1.80 we hope that this will be available in the near future. 

Thanks a lot! 

Playa'

Same thing happening on Level 1257

Nancy_Anglin

This was from last update!  I didn't update my iPad and it works fine but my iPhone did update and it crashes every time. I've lost lives and power ups. When is "near future"?

Stephen69

Same problem  here with frog on 1645 when will this be fixed 

Cindy_Tsao

Same problem here with level 1645. Already stucked for a while. When will it be fixed?

Stacyc79

Hi Jaimee- Thanks a lot for letting us know, we really appreciate this. Please could you let me know the following information?

- Which model of device are you playing on? 

- Which OS version is installed on your iOS device?

- Which version of Candy Crush Saga do you currently have installed?

Thanks so much! 

Same problem here. iphone 6s iOS 9.3.2 candy crush version 1.79.0

Shelley_Harrod

I just sent an email reporting the issue with level 1218 and the frog when  he jumps the game closes. So the issue isn't fixed. How do we get past this level without this I've tried numerous times and you need the frog. When will this be fixed? Thanks 

Diana_Pi

It's been almost 2 weeks with the same problem (trying to move the frog) on level 1290. I'm ready to stop playing all together! Very frustrating!! 

Lalla

Stesso Problema al 1066 SI CHIUDE La partita utilizzando la rana come Posso Risolvere ????

Pernille_Hald

I have the same problem with level 1218, om both my phone (LG Nexus 5x) and on my iPad mini.. Would be nice if it got fixed soon!

Bettina_Hornskov

Maby this can help you move on to next level.

I tryed to play the game on my pc (Windows 10) and the frog dit NOT make the game crash. So i have finaly completed the level... Yay.. 

Hope this can help you.

i think that they dont have any intentions of making an update any time soon, because they want us to by hammers an so on... It is money in there pocket... Just thinking..

Petrina1113

The same is happening on 1556. I am playing on a galaxy S7 with the latest version of candy crush

Tim_Walsh

So, had the same issue with 1645, but I used the fish booster(I have like 60 of them) and got through with having to use the frog.  Just keep matching with the fish and it will always go to the jellies.