Candy Crush Saga, level 252. Have only 2 seconds to complete, supposed to have 30

Mildred_Manzi

level 252,  have 30 seconds to 15,000 points.  I make one move and the game is over,   saying You Failed to get 15,000 points

KingsPinn

Is it related to this issue: 

https://care.king.com/en/candy-crush-saga/reshuffle-glitch

Or is it something else? Maybe try the steps here before anything else: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out