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Compte face book

Thierry_Chuinard
Thierry_Chuinard Posts: 1 Newbie

Hello,

A friend played Candy Crush on my iPad , since I can't found my level with my face book account  : Thierry Chuinard , equiclean.equiclean@sfr.fr , level 546. against the level on my iPhone is ok .

Thé account of my friend 's Écurie Haras de Monthome , tc@equiclean.fr , level 589

Thank you in advance

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498 Community Manager

    Hi Thierry- Thanks for posting on King Care. Let's see if we can get your account back on your iPad. Please could you try these steps?

    -Delete the Facebook app and the game app on your device again

    -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

    -Turn off the device and wait about 30 seconds to clear the cache

    -Turn on the device again and download the game again from App Store (but not the Facebook app)

    -Open Safari and log in to the correct Facebook account through the browser

    -Open the game and reconnect it to Facebook

    Let me know how you get on :-) Have a sweet Sunday! 

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