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How to get back my level after reset my phone?

Kin_Hoon_WongKin_Hoon_Wong Posts: 2
in Support

I was playing level around 320+ (I can't remember exactly), then I reset my Windows phone from 10 to 8.1.

After I reinstall Candy Crush, I found that I have to start at level 1 again!

How can I get back to the level I was playing before I reset my phone?

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Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi Kin Hoon Wong-  Thanks for posting on King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. 

    Have a lovely week! :-)


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  • Hey! Would you like to give us your opinion?

  • Kin_Hoon_WongKin_Hoon_Wong Posts: 2

    Hi Kin Hoon Wong-  Thanks for posting on King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. 

    Have a lovely week! :-)

    Wow. Thanks it works now!!!
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