Why does the app restart when playing a game?

Louis_Mascolo

I have not just lost the lives but any bonus item I was using.  I also lost all bonus items accumulated when they reset to zero. Had 20 or more of each bonus item the first time it happened.

KingsPinn

If the app is restarting/crashing then try the steps provided in the main moderator thread here: 

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios