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I got a new phone and my progress was deleted.

Marjorie_Dwyer
Marjorie_Dwyer Posts: 1

Level 1
in Support

I have made a lot of progress in candy crush (in the 800 levels) and I had to get a new phone. When I opened the app I was back to level 1 with nothing. Can I get my old progress back? I am getting the opportunity to play on the "golden path" so it seems like the app knows I made more progress than just level one. 

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello.

    Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

    Kind regards,

    Johnny

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