Not receiving candies from treasure chest. It's happened with the last 2 treasure chest

Tiffany_Ciafre

I am not receiving my boosters from when I make it to the treasure chest. This happened twice now. I was counting on these boosters to make it through a level. Is there any way to fix this problem. From what I read on the forums It happens a lot Thank You

KingsPinn

The info here states that boosters are non refundable: 

https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 

I know a players who said that removing the game from their account (via the game menu on the left) helped them to get the prizes again so give this a try. There are also more troubleshooting steps here: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out