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Progress lost..

Teresa_SakTeresa_Sak Posts: 1
in Support

Hi, I was playing Candy Crush Saga on my tablet, which wasn't connected to Facebook, and I didn't have any other account connected with Candy Crush on my tablet. I was on level 726, when I decided to connect with Facebook. When I did that I lost my progress and went back to level 1. When I logged out, there was still level 1. I can't find help anywhere, what can I do? Thanks for help.

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Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi Teresa,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care


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