Why am I not getting any gifts from friends anymore?

Eileen_Isley

Not getting gifts, when I get to a chest it disappears and I receive no power-ups, please fix!

Wunderbaum

Hi Eileen!

Have you tried playing the game on King.com? Candy Crush seems to run better there so I suggest you check it out.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)