I am still waiting !! I was on level 801. I am now back to level 1!!! I have spent a long time and

Susie-4

someone is supposed to be getting back to me to help but now nothing.  I really enjoyed playing Candy Crush but will not play anymore if I have to start again.  Feel very dissapointed and do t think will bother to play any more games such as this if I do not get level reinstated!!

Sue

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

MarkHawk

Hi Susie,

I have checked your player account and it appears you have two accounts.

I have sent you a private message. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with an update in order to solve the issue.

Kind regards,

- Mark, Team King Care

Sandy1221

I have the same problem with Alpha Betty but no one from the support team will let me know how to fix the problem.

MarkHawk

Hi Sandy1221,

I have also sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care