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Losing lives
I can see that I have lives given by friends. Then I play a level and go to use lives, they are gone. Also, lives do not show up on my phone. Only when I play on facebook. My phone and facebook are synced. I have lost tons of lives given by friends. I just had four and they are now gone. This happens all the time. This game is getting to frustrating with all the glitches. I also get zero response to questions from King help.
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Answers
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Hi nfmorris!
Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.
I saw on another thread a step by step instruction on how to transfer your game progress to King.com:
1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)
2) Choose Account
3) Enter your password
4) Click on Synchronizing/ Connect to Facebook
5) Click on the two arrows to initiate the sync
You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website
Once done your progress is synchronized and you should now be able to play and progress without any issues.
Cheers :-)
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