Losing lives

nfmorris

I can see that I have lives given by friends.  Then I play a level and go to use lives, they are gone.  Also, lives do not show up on my phone. Only when I play on facebook.  My phone and facebook are synced.  I have lost tons of lives given by friends.  I just had four and they are now gone.  This happens all the time.  This game is getting to frustrating with all the glitches.  I also get zero response to questions from King help.

Wunderbaum

Hi nfmorris!

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)