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Everytime I play candy crush the music and sound effect is off. I already checked the setting and it is turned on, but why there aren't any sounds at all when I play the game??
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Try turning off your device for around 10 minutes to clear the cache and then start it and see if this changes anything.
I would also recommend going through the steps here in this thread:
https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios
