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need help with sending to friends

Cynthia_CalvertCynthia_Calvert Posts: 2
in Support

this started a week ago,when I run out of lives and try sending to my friends I get a error saying I am not part of the kingdom try later.what does this mean?i am so lost on this matter.does anyone know what this means?oh yes and I play the game on my kindle

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Answers

  • KingsPinnKingsPinn Posts: 3,526 Newbie

    It means you're not connected to the Kingdom so you will need to check in the settings and reconnect. Then you should be able to ask for/send lives. You're looking for a little orange icon with a few crowns on it :) 

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  • Cynthia_CalvertCynthia_Calvert Posts: 2

    Ok ty but do I go to settings on my kindle?if I did and I can't find nothing in there with crowns on it.i try again clicking on facebook icon to connect,and what it says exactly.is a box comes up and says failed sorry, you don't have access to the kingdom,right now.please try connecting again later.like I said this has been happening for a week and half now.do you know where I need to go to check for these crowns?thank for your help it is appreciated

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  • KingsPinnKingsPinn Posts: 3,526 Newbie

    It could be that Kindle doesn't have the Kingdom option then if you don't see it. 

    I can only really recommend going through the steps here as maybe they will help: 

    https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android 

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