the 2nd message wasnt a duplicate i never got an answer the 1st time...

Tiffany16:)

i got a reply but it was just asking me further information....i wasnt given an answer to my problem ,,,,,,please let me know if i will ever be able to recover lost items  thank you 

Baz_James

There are circumstances in which it is possible to recover items for which you have paid but free items remain for ever lost, I'm afraid.

Baz_James

There are circumstances in which it is possible to recover items for which you have paid but free items remain for ever lost, I'm afraid.