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Mystery box didn't show up with my 15.99 purchase I just made!!

Katsim
Katsim Posts: 4

Level 1

where is the mystery box I just purchased in candy crush saga and why are so many people having this same problem?

Best Answer

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

  • Katsim
    Katsim Posts: 4

    Level 1

    edited September 2016

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Trying to figure out how to respond to your pm, where to find proof of purchase . I pm'd u my game ID
  • Katsim
    Katsim Posts: 4

    Level 1

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    I finally figured out how to do screen shot of my purchase, don't have clipboard on my laptop so had to find another way. Anyway, I pm'd you the info you asked for
  • Katsim
    Katsim Posts: 4

    Level 1

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Hi mark, I provided the information you asked for but haven't heard back from you- I'm not sure if you are still working on this? Thanks
  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Katsim,

    I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

    Hi Katsim, I have just send you a confirmation email. I hope everything is OK now :-) Kind regards, Mark
  • I just purchased it too for 15.99$ and nothing. How can I get my mystery box? 

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Ashley,

    I have also send you a message with details on how to solve the issue.

    Kind regards,

    - Mark, Team King Care

Hey! Would you like to give us your opinion?