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Mystery box didn't show up with my 15.99 purchase I just made!!

Katsim

where is the mystery box I just purchased in candy crush saga and why are so many people having this same problem?

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Accepted answers

MarkHawk

Hi Katsim,

I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

All comments

MarkHawk

Hi Ashley,

I have also send you a message with details on how to solve the issue.

Kind regards,

- Mark, Team King Care

Ashley_Elizabeth-2

I just purchased it too for 15.99$ and nothing. How can I get my mystery box?

MarkHawk

Hi Katsim,
I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Hi Katsim, I have just send you a confirmation email. I hope everything is OK now :-) Kind regards, Mark

Katsim

Hi Katsim,
I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Hi mark, I provided the information you asked for but haven't heard back from you- I'm not sure if you are still working on this? Thanks

Katsim

Hi Katsim,
I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

I finally figured out how to do screen shot of my purchase, don't have clipboard on my laptop so had to find another way. Anyway, I pm'd you the info you asked for

Katsim

Hi Katsim,
I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care

Trying to figure out how to respond to your pm, where to find proof of purchase . I pm'd u my game ID

MarkHawk

Hi Katsim,

Kind regards,

- Mark, Team King Care