Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If you haven't already tried on the game on the home screen there's the little wheel button and then there's a? To send a question I've gotten a lot faster responses through that, this is merely a forum for players to help other players and if the customer care team can get to you it's a lot of different issues they're dealing with on here, but it's faster to get through to them within a day you'll get an answer if you just click on the question mark that's on the homepage on the Little Wheel hopefully that helps you