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I would like to post a bug of candy crush saga and facebook connectivity
Vamsi_Krishna
Posts: 1
Level 1
in Support
I have been playing candy crush for a while using my fb account and reached 780+ levels in my Apple Ipad air2. Recently my wife have has installed candy crush in her android mobile. One day, she logged out my details from candy crush in my ipad and logged in with her fb details and continued playing from the level she was in. When I am back from office, I logged out her account and logged into my fb account. When this happened 3 times both of our candy crush accounts got synced and surprisingly my wife has jumped to 780+ level in her mobile as well. When I go back and checked all the previous levels both me n my wife have same scores.
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Answers
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Hi Vamsi,
I can assist your wife in getting the game progress back to correct level in Candy Crush Saga.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.
Kind regards,
- Mark, Team King Care
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