Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
In the absence of any meaningful information as to platform, site, etc., no, it can't be fixed. There is also a very strong likelihood that the problem is on your computer and beyond King's control altogether. There is a troubleshooting guide in the FAQs (link at the bottom of the page). Try the advice gioven there and if it gets you no further on ask your question again with the relevant details.