Why does the game not load?

Kathy_Seiff

I am able to play on my phone and tablet, but not my pc.   Please help!!!

Wunderbaum

Hi Kathy!

I suggest you try the following steps:

1) Try the game in another browser

2) Make sure you have other tabs closed

3) Make sure you have Adobe Flash player updated: https://get.adobe.com/flashplayer/

Have you tried playing the game on King.com? I've never had any issues after switching so it might work for you as well.

I saw on another thread a step by step instruction on how to transfer your game progress to King.com:

1) Go to King.com and login then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can see the tutorial here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Cheers :-)