Candy Crush wont let purchase next level

ilalefranc

I have been trying to purchase the unlock level and i keep getting purchase failed i have google card and it still wont work, please am i doing something wrong

Cezdiamond

Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing some purchase troubles, I can understand your frustration. 

Let's try and get things working again :-) 

Here are a few steps which fix the vast majority of issues:    

- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

- Swipe each open app up off the screen.

- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.

- Finally please turn off your device and leave it for two minutes.

- Turn the device back on and try to make a purchase again. 

Let me know how you get on, have a sweet weekend!