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I have been trying to purchase the unlock level and i keep getting purchase failed i have google card and it still wont work, please am i doing something wrong
Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing some purchase troubles, I can understand your frustration.
Let's try and get things working again :-)
Here are a few steps which fix the vast majority of issues:
- First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.
- Swipe each open app up off the screen.
- Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.
- From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.
- Finally please turn off your device and leave it for two minutes.
- Turn the device back on and try to make a purchase again.
Let me know how you get on, have a sweet weekend!
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Unable to purchase
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