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Have been playing two years, at level 1984. For past two weeks game keeps crashing. Have tried

Marylou_
Marylou_ Posts: 3

Level 1

At level 1984 and for past month game keeps crashing on my ipad2. Have tried rebooting, works for a game or two then same thing, keeps shutting off.  I lost 4 hours of bonus play time tonite plus all accumulated color bombs, fish, etc.  extremely frustrating and about ready to call it quits.  Is there any solution for this.  My iPad has iOS 9.3 - most recent updates.

Answers

  • Wunderbaum
    Wunderbaum Posts: 4,398

    Hi Marylou!

    Which iPad model do you have? Some of the older iPad versions are no longer compatible with the game. Please see this thread: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash 

    In most cases a reboot of the device can solve many issues.

    Please also make sure you have the latest version of the game installed.

    You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars. Do make sure you have used your boosters and lives first, otherwise they'll miss after you re-install the game.

    Cheers :-)

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