Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost all my progress
Fanny_Moreno
Posts: 1
Level 1
in Support
I had lost all my progress since o have a new phone and sing in with my Facebook acount i was in level 1184 and Now i am back to level 1 please help me with my probrem
0
Answers
-
Hi Fanny,
I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.
Kind regards,
- Mark, Team King Care
0 -
i lost my progress on my iphone but not on my computer. on my computer through fb i have all my progress. gone on my phone!! HELP!!
0 -
Hi Cathy,
If all your levels are available on Facebook then I suggest you check the connection from the game to Facebook. Please see this thread for Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android or this thread for iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
- Mark
0
