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Loss of progress

Shana-3
Shana-3 Posts: 1

Level 1
in Support

The game crashed on my phone  every time so I reinstalled it and now my progress is lost. I didnt connect it with Facebook or used a username. It is only connected via my e-mailadres I use for the Play Store.

Answers

  • MarkHawk
    MarkHawk Posts: 4,061

    Hi Shana,

    I am sorry that you have experienced an issue with your game progress in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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