Help! Lost my progress in Candy Crush Saga!! And all my bars.

Kristi_Grant

Not sure what happened but I lost all my progress in Candy Crush Saga. I was on level 1270 now back to 1 on both my iPad and iPhone. I can see my profile picture in progress on level 1270 but it won't let me click in it. What's odd is level 1 has an old profile pic. Am I being punked?

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny