My Candy Crush Saga account has been reset

Maria_Fatima

Candy Crush Saga account has been reset to level 1 from 935. How can I restore my progress?

same problem with candy crush soda level 1 from 415.

I'm fed up because it's the third time it happens 

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny