levels

Sagiv_Davidman

My Candy Crush Saga account has been reset to level 1 from 218 when i was synced him with my facebook account. How can I restore my progress? please help me

Johnny_Ryall

Hello,

It sounds like your game has lost it's connection to Facebook/Kingdom which is why your progress does not show right now.

If you were connected to Facebook then please follow the steps in the video below:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

If you were connected to the Kingdom then please open up the app and tap on the setting icon (bottom left) and then tap the orange icon and reconnect to your profile.

If these steps do not work for you then please let me know.

Kind regards,

Johnny

Sagiv_Davidman

hey thank you but Ive tried and it doesnt work for me, im still at low level.

MagdalenaZabiega

Hey, I have tried everything and still level 1. Lost all my progress. Could you pls help???