Facebook says my 5 lives have been replenished , click here no lives are replenished

Sandra-16

When I click on the notification that tells me my 5 lives have been replenished it takes me to Candy Crush or refreshes the page if I am already playing but the 5 lives are not replenished. This happens a lot.

Sandra-16

Hi Sandra- Welcome to the King Care community. I am sorry that you have been experiencing some troubles with your lives. Please could you try our general troubleshooting steps as they fix most problems on Facebook. 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out 

Let me know how you get on :-) Have a sweet week! 

Sadly this did not solve my problem, the link you provided took me to a question and answer about games not loading, my question was about a message telling me that my lives had been replenished but when clicked on showed no replenishment of lives on candy crush