why has candy crush reset to level 1

Bryan_Cranston

candy crush on my iphone has reset to level 1 but is still on the level that am up to on facebook. it wont synch.

Cezdiamond

Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue. 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-) 

Cezdiamond

Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue. 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-) 

Katie_Odell

Hi Bryan- Thanks for posting on King Care. I am really sorry that you have experienced a problem with your progress. It is most likely a device issue. 

Please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on :-) 

Are you able to assist me? My levels reset to #1 today. I previously had not signed in using an email or Facebook. Any help is much appreciated!