After the last update I got back to level 1 in my iPhone. I was in level 1298! Please help me

marecabral

After the last candycrush update I got back to level 1. I was in level 1298. This only happened in my iPhone, in my iPad its normal.

I need help to restore it 

Cezdiamond

Hi there-  It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?

-Delete the Facebook app and the game app on your device again

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again and download the game again from App Store (but not the Facebook app)

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to Facebook

Let me know how you get on, thanks! :-)