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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Lost all levels
Shane_Coster
Posts: 1
Level 1
in Support
updated CC and it has put me back to level 1! I've lost all my paid for gold bars and all my boosters.
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Answers
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Hi Shane- Welcome to King Care. It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
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