Candy Crush

BB-7

I have a Ipad and for the last three weeks when I play candy crush my screen has gone black. this will happen during the game after the game and when I'm moving to the next level. When the game comes back on it goes back to the level I was on even if I won that level. I have deleted the game lost all my lives and started over in that area hopping it would work.

Nope still doing it. (((

Plus does not sink with my computer or my  I phone.

Getting very frustrated. Do you have an answer or a solution ? This only happens on my I pad.

Thank you

Cezdiamond

Hi BB-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible  https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

BB-7

Hi BB-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible  https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

I have tried and checked all of the above including deleting the game then reinstalling I believe my problem started when I did up date my system to IOS 9.3.5. Any other ideas would be helpfull

BB-7

Hi BB-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible  https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

Let me know how you get on :-) 

Nope still not working. As I said before I believe its the new operating system update. I will have to delete and go back to the older system.