Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Has anyone had your level above the 350 level crash and put you back to start at level 1
Tom_Wyland
Posts: 2
Level 1
in Support
I was in the level 350 and the level put me back to level 1 how can I get back to my old level
0
Answers
-
Hi Tom- Welcome to the King Care community!
It appears that some players are having some problems viewing their progress. If you are playing on an iOS device, please could you try these steps?
-Delete the Facebook app and the game app on your device again
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Turn off the device and wait about 30 seconds to clear the cache
-Turn on the device again and download the game again from App Store (but not the Facebook app)
-Open Safari and log in to the correct Facebook account through the browser
-Open the game and reconnect it to Facebook
Let me know how you get on, thanks! :-)
Have a sweet Sunday!
0
