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Lost progress
Answers
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Hi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
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Hi Tom, please see the message I have send you. Kind regards, MarkHello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ?
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Hi Shamim, please see the message I have send you. Kind regards, MarkHi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please.
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Hi Mark, Im the mother to Elin Nilsson who typed to you yesterday. And as she said i have lost all my levels after the update. Back at level 1. Please contact me and I really hope you can help me! PleaseHi Elin Nilsson,
Don't worry - we can help your mother to get her levels back.
Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact with your mother and solve the issue.
Kind regards,
- Mark, Team King Care
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